The National Consumer Helpline (NCH) is the biggest project for Indian Consumers. The project runs by the Department of Consumer Affairs which executed through the Indian Institute of Public Administration (IIPA), New Delhi. IIPA has entered into MOU with 230 Companies under the convergence programmed, for quick redressal of the grievances/complaints of the consumers.
A consumer can call to seek information, advice or guidance for his queries and complaints.
LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education, and Medical etc.
Domestic Home Appliances in the range of computers, Handy cam, Access, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Investors, and Shoes etc.
National Consumer Helpline Number:
Toll-Free No – 1800-11-4000 or Short Code – 14404 (All days – 09.30 AM to 05.30 PM )
SMS : +918130009809 (charges apply) mentioning the name and city.
Landline: 011-23708395, 011-23708398
You can also register your complaint on mobile application “Consumer App” of Department of Consumer Affairs and website www.consumerhelpline.gov.in.
GOODS & SERVICES TAX (GST), AIRLINES, AUTOMOBILES, BANKING, DOMESTIC APPLIANCES, ELECTRICITY, FOOD SAFETY, INSURANCE, LEGAL, LEGAL METROLOGY, MEDICAL NEGLIGENCE, NBFCs, PDS, POSTAL, PETROLEUM/LPG/PNG, REAL ESTATE and TELECOM
National Consumer Helpline supports consumers by:
- Guiding consumers in finding solutions to problems related to Products & Services.
- Providing information related to Companies and Regulatory Authorities.
- Facilitating consumers in filing complaints against defaulting Service Providers.
- Empowering consumers to use available Consumer Grievances Redressal Mechanisms, Educating Consumers about their Rights and Responsibilities.
- Developing the awareness among Consumers about their Rights and Responsibilities.
When you buy any goods and services you are protected by the law – the Consumer Protection Act of 1986.
Your Rights as a consumer
1. Right of safety Consumers Help Line
2. Right to be informed
3. Right to choose
4. Right to seek redressal
5. Right to be heard
6. Right to consumer education
The Indian Government has also started a program called “Jago Grahak Jago”. The main objective of this program is to make all consumer’s awareness about there Right’s and Duties. Many advertisement channels’s has used to spread it across all over India.